FAQs

We've compiled answers to some of the most commonly asked questions about our premium leather bags and shoes. If you have a question that isn't answered here, feel free to contact our customer service team for further assistance.
1. How do I care for my LEAURY leather products?

We recommend using a high-quality leather conditioner to keep your bags and shoes looking their best. Avoid exposure to extreme temperatures, moisture, and direct sunlight to prolong the lifespan of your products.

2. Do you offer international shipping?

Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Delivery Policy for more information.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard), Payoneer, and other secure payment gateways. Rest assured that your payment information is safe and secure with LEAURY.

4. Can I return or exchange my purchase if I'm not satisfied?

Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you may return or exchange it within 7 days of receiving your order. Please review our Return Policy for detailed instructions.

5. Are your products ethically sourced and sustainably made?

At LEAURY, we are committed to ethical and sustainable practices. Our leather is sourced from reputable suppliers who adhere to strict ethical standards, and our manufacturing processes prioritize environmental sustainability.

6. Do you offer customization or personalization services?

Yes, we offer customization and personalization services to select products. Please contact our customer service team for more information on how to personalize your LEAURY leather goods.

7. How can I check the status of my order?

You can easily check the status of your order by logging into your LEAURY account and navigating to the "Order History" section. Alternatively, you can contact our customer service team for assistance.

8. Do you have a physical store where I can view your products in person?

Currently, LEAURY operates exclusively as an online store. However, we are planning o launch our physical outlets. Follow us on social media or subscribe to our newsletter to stay updated on upcoming events.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible and ensure your satisfaction.

10. How can I contact LEAURY's customer service team?

You can reach our customer service team via email at sales@leaury.com or by phone at +92 327 069 4294. Our dedicated representatives are available to assist you with any inquiries or concerns you may have.

We hope these FAQs have been helpful! If you have any additional questions or require further assistance, don't hesitate to get in touch with us. Thank you for choosing LEAURY for your premium leather goods.