LEAURY wants you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and exchange policy to ensure your peace of mind. Please review the points of our returns and exchanges policy for the detailed information:
1. Eligibility Criteria:
To be eligible for a return or exchange, items must be in their original condition, unused, and with all original tags and packaging intact. Items that have been worn, damaged, or altered in any way may not be eligible for return or exchange.
2. Timeframe:
You may initiate a return or exchange within 7 days of receiving your order. Returns or exchanges requested may not be accepted after the given timeframe.
3. Process:
To initiate a return or exchange, contact our customer service team at sales@leaury.com with your order number and reason for return or exchange. Our team will provide you with further instructions on how to proceed.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as receiving the wrong item or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.
5. Refunds:
Once your return is received and inspected, we will process your refund to the original method of payment. Please allow 15 business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Exchanges:
If you would like to exchange your item for a different size, color, or style, please indicate your preferences when contacting our customer service team. Exchanges are subject to product availability.
7. Non-Returnable Items:
Customized or personalized products are not eligible for change or exchange. You can check the product description or contact us for clarification before making your purchase.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible and ensure your satisfaction.
9. Policy Updates:
LEAURY reserves the right to modify or update this return and exchange policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
10. Warranty:
LEAURY offers 1 year replacement warranty, Shoe must not wear, it must have all the packing material in original condition. For Bags, it should not be used, must have all the tags and essentials in original condition. To Claim the warranty, reach out sales@leaury.com with your order number and original images of product. Please note change of mood is not applicable. Warranty is for replacement only, there is no return policy by company. Any changes to the policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team for assistance.
Thank you for choosing LEAURY for your premium handmade leather products.
