Return & Exchange

Eligibility Criteria:

To be eligible for a return or exchange, the item should be in an unworn and unused condition, with original tags, protective material and packaging should be intact. Items that show signs of use, wear, damage, alteration or missing parts of their original packaging won’t be accepted. Our team reserves the rights to assess the condition of the item before approving any return or exchange request. 

Timeframe:

Returns and Exchange must be initiated within 7 days of receiving your order. Requests made after this period may not be accepted. We encourage customers to inspect their orders promptly upon delivery and reach out immediately if they notice any issues. 

Process:

To begin the return or exchange process, please contact our customer support team at via email at sales@leaury.com or by phone at +92 327 069 4294, the following details: 

  • Order number

  • Full name

  • Reason for return or exchange

  • Share clear pictures and videos of the item, for return or exchange

Our team will guide you through the next steps, including packaging and shipping instructions. 

Return Shipping:

Customers are responsible for returning shipping costs unless the issue arises from our side. In such cases, LEAURY will cover the charges. 

Refunds:

Upon receiving and inspecting your return, we will issue a refund to your original payment method within 15 business days. Please note that the timeframe for the refund to reflect in your account may vary depending on your financial institution or payment provider. Additionally, the shipping cost is non-refundable unless the return is due to LEAURY error. 

Exchanges:

We’re happy to accommodate exchanges for different sizes, colours or styles. When contacting us, please specify the desired item details. If the requested item is unavailable we may offer a suitable alternative or refund instead. 

Non-Returnable Items:

The following items aren’t eligible for return or exchange: 

  • Customized or personalized products.

Please review the product description carefully or contact us before placing your order if you’re unsure whether the item is returnable. 

Damaged or Defective Items:

If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. Include clear images of the damage along with your order details in your email at sales@leaury.com or by phone at +92 327 069 4294. Resolving the issue will be our priority by either sending a replacement, offering an exchange, or issuing a refund, depending on the situation.

Policy Updates:

LEAURY reserves the right to update or modify this Return and Exchange Policy at any time, without prior notice. Any changes will become effective immediately upon being posted on our website. We recommend reviewing this policy periodically to stay informed of any updates.

Warranty:

LEAURY offers 1 year replacement warranty on eligible items to ensure customers satisfaction. 

To qualify for a warranty claim, the item must meet one or more of the following conditions:

  1. Natural Leather Defects – This includes issues such as poor finishing, cracking, tearing, or discoloration not caused by misuse.

  2. Detached Sole  If the sole separates from the shoe due to manufacturing faults or material failure.

  3. Stitching Issues  Loose, broken, or unraveling stitches not caused by excessive wear and tear.

  4. Hardware Failure – Malfunctioning zippers, buckles, or other attached hardware that break under standard use.