Cancellation Policy

At LEAURY, we strive to provide our customers with the best shopping experience possible. If you need to cancel your order, we understand that situations may arise. For this, we have disclosed an order cancellation policy for your convenience to understand all the terms:

  1. Cancellation Period:

    Orders can be cancelled within 24 hours of purchase without incurring any cancellation fees. After this period, cancellations may be subject to fees.

  2. Cancellation Process:

    To cancel your order, please contact our customer service team via email at sales@leaury.com or by WhatsApp at +93 327 069 4294. Please provide your order number and reason for cancellation.

  3. Cancellation Fees:

    If cancellation occurs after the 24-hour window, a cancellation fee may apply. This fee will be deducted from your refund amount. It may around 20% of your total refund amount. Following charges will be deducted from the refund amount:

    • Shipment Charges
    • Product Packaging Charges

  4. Refunds:

    Refunds for cancelled orders will be issued within 15 business days from the date of cancellation. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

  5. Custom Orders:

    Customized or made-to-order items may not be eligible for cancellation once production has begun. Please contact us as soon as possible if you wish to cancel a custom or personalized order.

  6. Exceptions:

    In certain circumstances, such as system errors or unforeseen events, we reserve the right to cancel orders without prior notice. If your order is cancelled by LEAURY, you will receive a full refund with no cancellation fees.

  7. Modification of Orders:

    We understand that you may need to make changes to your order after it has been placed. Please contact us as soon as possible if you need to modify your order, and we will do our best to accommodate your request.

  8. Policy Updates:

    LEAURY reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By placing an order with LEAURY, you agree to abide by our cancellation policy outlined above. If you have any questions or concerns regarding the cancellation of your order, please don't hesitate to contact our customer service team for assistance.

Thank you for shopping with LEAURY!